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Order & Cancellation Policy
Either Bill or Georgene will reach out within 24 hours to confirm the details of your vision and provide an estimated completion date (typically within 14 days).
Once your order is confirmed, you will have a 24-hour cancellation window. After that time, the magic begins, and we are generally unable to offer returns or exchanges.
We want you to feel confident throughout the process. If you have any concerns, please contact us — we’re always happy to help.
You may also choose to opt in for periodic updates via text or email. Updates may include behind-the-scenes photos or videos as your creation comes to life.